COVID-19 SHIPPING UPDATE
We are currently shipping both domestic and international orders. If we are unable to ship to you, we will contact you asap and your order will be held until we are able to ship again.
PROP 65 WARNING: Some of our products can expose you to chemical(s) which are known in the State of California to cause cancer or reproductive harm or both. For more information go to www.P65Warnings.ca.gov and/or contact customer service at (562) 222 - 1703.
We are excited to introduce our NEW clothing line! All clothing will be packaged and shipped with your shoe order (if clothing is purchased with shoes). All orders will be processed seven days a week and shipped Monday – Friday from 9
In order to be eligible for a return or exchange on clothing, you must have the item(s) shipped back to our facility within 15 days of you receiving your package. All original tags must be attached in its original placement as well as the item must be returned with its original plastic packaging. Item(s) must be returned to our facility unworn, unwashed, undamaged and unused. For hygiene reasons, we will be unable accept returns or exchanges on all bodysuits and swim suits. Any item sent to our facility with stains (makeup, deodorant, etc.) will not be accepted for a return, exchange or store credit and a reshipping fee will be applied.
All shipments are packed in our personalized signature packaging. You may request shoe boxes for your order by calling or emailing our Customer Service office upon placing your order.
All GROUND SHIPPING orders placed before 3:00 pm PST will be shipped out the same day following verification and credit authorization. All orders being placed with NEXT DAY SHIPPING or TWO DAY SHIPPING must be placed before 2:00 pm PST to have your package ship out the same day (no deliveries on weekends or holidays). Please make sure your billing information is input correctly at the time of checkout. In the event that your billing information is input incorrectly, your order may be delayed if additional information is needed. If you fail to receive an order update due to MANUAL VERIFICATION requirement, please feel free to contact our Customer Care Department with your ML ID number and a representative will be able to further assist you. We reserve the right to cancel any order due to potential fraud.
All packages are processed and shipped Monday through Friday from 9:00 am – 3:00 pm PST. We do not offer shipping or delivery on weekends or holidays. Should you place your order after hours, on a weekend or holiday, your order will be processed and shipped the following business day.
PO BOXES and APO/FPO or U.S. TERRITORIES
We accept orders being shipped to PO boxes and APO/FPO or U.S. territories. Orders to these addresses will always ship via USPS Priority Mail service. If you are experiencing any difficulties, please feel free to contact email@example.com.
Free shipping on all domestic orders that exceed $75 before shipping cost and after any discount code is applied (customer must select this option at checkout). If your order does not qualify for free shipping, we offer our $8.00 flat rate ground shipping (offer excludes Alaska, Hawaii, Puerto Rico and Virgin Islands). All packages are shipped with UPS or USPS. All packages are shipped with UPS, USPS or OnTrac.
TRACKING YOUR PACKAGE
We provide tracking information on all orders. You will be able to track your package the entire way with the shipment confirmation that is provided. Please make the necessary arrangements to be present at the time of delivery. We will not be held responsible for orders that show “DELIVERED”. Signature may be required at the time of delivery.
A $15 return shipment fee will be applied if your package is returned to our facility by our provider under the same label for any reason (return shipment may vary on international shipments).
All items on our SALE tab are non-refundable, non-returnable and non-exchangeable. All items on our SALE tab are FINAL SALE. All discounted items are also FINAL SALE. We reserve the right to add or remove items from our SALE tab at any time. Any sale or final sale item received for a return or exchange will not be honored. A store credit with a 15% restocking fee will only be honored. No exceptions. If your order exceeds $500, there will be a 15% restocking fee applied on returned items.
CALIFORNIA LOCAL PICKUP
We ship to most international countries. Shipping cost will be calculated at the checkout page after the billing and shipping address have been input. Transit time can vary depending on what option you select. Post Priority Mail - Transit time varies 7 - 14 business days. For this shipping option your order is shipped with the United States Postal Service. Once your package reaches your country, it will be transferred to your local mail carrier who will then fulfill your delivery.
DHL Express can take anywhere from 3 to 5 Business days.
Please Note: International shipments may be subject to import taxes, duties, and customs fees, which are levied once your package reaches the country of destination, and are the sole responsibility of the customer. MissLola.com cannot predict what your particular duties, taxes, cutoffs fees may be. MissLola.com is not responsible for payment of customs, taxes, and duties. For more information regarding your country’s customs policies please contact your local customs office. Orders that are refused will be charged the original shipping plus return shipping to us, or subject to become a total loss.